Techno-economic implications of the mass-market uptake of mobile data services: Requirements for next generation mobile networks

ABSTRACT The growth of the mobile data services market is no longer dependent on push strategies from suppliers. On the contrary, demand is now driving the market to the extent that it will not be easy for mobile operating companies to cope up with the demand to come in the near future. Operators are forced…

Bankruptcy Problems with two References: An Impartial Compromise

ABSTRACT Pulido et al. (Annals Oper Res 158:133–141, 2008) present an extension of the classical bankruptcy problem (O’Neill in Math Social Sci 2:345–371, 1982) where the involved agents have, apart from the claims vector, an additional reference vector. To analyze this extended problem, they propose the extreme and the diago- nal approaches, both of them…

A note on the SG(m) Test

ABSTRACT López et al. (Reg Sci Urban Econ 40(2–3):106–115, 2010) introduce a nonparametric test of spatial dependence, called SG(m). The test is claimed to be consistent and asymptotically Chi-square distributed. Elsinger (Reg Sci Urban Econ 43(5):838–840, 2013) raises doubts about the two properties. Using a particular counterexample, he shows that the asymptotic distribution of the…

Customer Service Quality and Incomplete Information in Mobile Telecommunications: A Game Theoretical Approach to Consumer Protection

Customer Satisfaction of Mobile Internet Users: An Empirical Approximation for the Case of Spain

ABSTRACT This paper studies the mobile Internet services in Spain. It deals mostly with overall consumer satisfaction as well as with some of its attributes. The study is based on Micro data from a survey conducted by the Spanish Center for Sociological Research (CIS, 2009). The analysis shows that communication quality and cost are the…

Defensa de los consumidores individuales de telefonía móvil en España. De la calidad técnica a la calidad del servicio

ABSTRACT Consumer protection in the mobile telecommunications industry has become increasingly important, in particular because in Spain individual consumers exhibit considerably lower satisfaction levels than in the rest of Europe. Recently, consumer protection legislation has been shifting its focus from technical quality to subjective customer service quality. In order to adequately monitor service quality, we…

Una panorámica de las telecomunicaciones en España

Abstract: This article deals with some relevant aspects concerning the Spanish telecom sector in order to show a panoramic view of it. Some of them will be analyzed in detail in other articles of this volume. The article starts by placing the telecom sector within the ICT (Information and Communications Technologies) macro sector. Then we…

Satisfaction of Individual Mobile Phone Users in Spain

Abstract: Consumer satisfaction is a key determinant of consumer retention, consumer welfare, and is also a strategic variable for competition and international comparisons. Spain’s mobile customer satisfaction is the lowest in the European Union. The focus of this paper is to identify the determinants of residential mobile phone users’ satisfaction among private consumers of mobile…

Consumer complaint behaviour in telecommunications: The case of mobile phone users in Spain

ABSTRACT This work analyses the post-purchase behaviour of mobile phone users once they have experienced a service failure. Taking into account the existing literature on Consumer Complaint Behaviour (CCB), a survey for 4249 individuals in Spain is used for specifying econometric equations that explain the determinants of the complaining decision and the impact that a…